Frequently Asked Questions.

Everything you need to know before choosing your next football shirt.

Whether you’re buying your first ProKit jersey, choosing between Pro and Fan, ordering a Mystery Box, or selecting a custom shirt, this guide is here to make your decision easy and confident.

👕 Product & Sizing

Pro jerseys offer the closest player-version experience:
  • - slimmer athletic fit
  • - lighter performance fabric
  • - more technical feel
  • - ideal for matchday realism, training, and collectors

Fan jerseys are designed for:

  • - comfort
  • - easier sizing
  • - everyday wear
  • - streetwear styling
  • - gifting
If you want a more relaxed fit, Fan is the safest choice.

👉 Need the full comparison? Visit our Pro vs Fan Jerseys guide.

The most important rule:
  • Pro = size up if between sizes
  • Fan = true-to-size comfort fit
If you prefer oversized football streetwear styling, sizing up works especially well on Fan jerseys and retro shirts.

Retro shirts are usually best worn with a slightly relaxed fit.

For the classic football lifestyle silhouette, many customers intentionally choose one size up.

✍️ Customization & Special Products

Because customized shirts are made specifically for your order:
customized jerseys cannot be returned unless defective or incorrect

This includes:

  • - player name printing
  • - custom names
  • - numbers
  • - patches
  • - patches
Each Mystery Box contains one randomly selected football jersey based on:
  • - the category you choose
  • - your selected size
This keeps the surprise element authentic.
Important:
  • - specific clubs cannot be guaranteed
  • - colours cannot be requested
  • - player editions cannot be guaranteed
  • - league surprises are part of the experience
Mystery Boxes are perfect for collectors, gifting, and discovering unexpected shirts.

🔁 Returns & Exchanges

Orders are usually:
Eligible non-customized items can be returned within 14 days of delivery.
To be accepted, the shirt must be:
  • - unworn
  • - unwashed
  • - in original condition
  • - tags intact
Return shipping costs are paid by the customer unless the product is defective or incorrect.

💳 Payments & Checkout Trust

Yes.

We use secure encrypted checkout technology with trusted payment providers such as:

  • - Stripe
  • - major credit cards
  • - Apple Pay / Google Pay
  • - PayPal (when available)
Your payment details are never stored insecurely.

📩 Need Help Choosing?

  • - Pro vs Fan
  • - Pro vs Fan
  • - retro fit
  • - customization
  • - mystery box category